Edimilso Junior Director - BPO

Director with over 20 years of experience in business transformation, leadership of complex operations, and strategic management in multicultural and high-demand environments. Strong background in operations, technology, tax, processes, operational efficiency, automation, and organizational change.

Proven track record in leading multidisciplinary teams, transformation programs, service expansion, revenue growth, efficiency gains, and engagement improvement. Solid experience in executive management, C-level relationships, business case development, data analysis, storytelling, governance, and execution of scalable operations.

Experience with national and international clients (U.S./EMEA/LATAM), focused on measurable impact, continuous innovation, and data-driven strategic vision.