Operational resilience and business continuity services

Operational resilience refers to an organisation’s ability to prevent, respond to, recover from and adapt to disruptions affecting critical business services, operations or systems. Increasing cyber threats, operational dependencies and regulatory expectations have made operational resilience a key priority for organisations operating in regulated and technology-driven environments.

Business continuity focuses on maintaining and restoring operations during disruptions, while operational resilience takes a broader approach by assessing how an organisation can withstand, adapt to and recover from operational, cyber, technology and third-party disruptions over time.

Organisations typically seek operational resilience support when preparing for regulatory reviews or audits, strengthening business continuity and disaster recovery capabilities, managing third-party dependencies, responding to operational disruptions or improving crisis preparedness and governance frameworks.

Operational resilience assessments help organisations identify vulnerabilities, assess critical business services and dependencies, evaluate resilience capabilities and strengthen preparedness against operational disruptions, cyber incidents, technology failures and third-party risks.

Business continuity and disaster recovery frameworks typically include business impact analyses, recovery strategies, contingency planning, crisis communication procedures, governance structures, recovery testing and operational response processes designed to support resilience during disruptions.

Tabletop exercises (TTX) and scenario-based simulations are structured crisis exercises designed to test decision-making, communication processes, governance structures and operational response capabilities during disruption scenarios such as cyber incidents, operational failures or third-party outages.

Organisations increasingly rely on external providers, digital platforms and interconnected supply chains. Weaknesses in third-party governance, supplier resilience or technology dependencies can increase operational, cyber and regulatory risks, particularly in complex or regulated environments.

Depending on the industry and regulatory environment, operational resilience programmes may align with FINMA expectations, ISO standards, NIST frameworks, business continuity standards and sector-specific operational risk and resilience requirements.

Operational resilience and business continuity services are commonly used by organisations operating in regulated, technology-driven or operationally critical sectors, including financial services, insurance, healthcare, manufacturing, industrial and technology-related industries.

Forvis Mazars in Switzerland supports organisations through operational resilience assessments, business continuity and disaster recovery consultancy, crisis management support, tabletop exercises and resilience simulations. Our approach combines regulatory understanding, risk-based advisory and practical implementation support tailored to the organisation’s operational environment and resilience objectives.