Operational resilience and business continuity services

ServicesConsultingCyber risk & resilience

Operational Resilience & Continuity

Tags Strategy & operations Consulting Risk consulting Technology & digital consulting +2
Forvis Mazars in Switzerland supports organisations in strengthening operational resilience, business continuity and crisis preparedness in increasingly complex and regulated environments. Through our consulting and advisory services, we help clients assess operational resilience risks, improve continuity planning, strengthen incident and crisis management capabilities and address regulatory expectations, including FINMA-related operational resilience requirements.

How we support organisations with operational resilience and business continuity

  • Organisations typically seek our support when strengthening operational resilience frameworks, preparing for regulatory reviews or audits, improving business continuity and disaster recovery capabilities, managing operational disruptions or enhancing crisis preparedness and response processes. We also support organisations assessing critical business services, reviewing dependencies and improving resilience against cyber incidents, third-party disruptions and operational failures.
  • Our services cover operational resilience assessments, business continuity and disaster recovery management, crisis and incident management, tabletop exercises (TTX), scenario-based simulations and operational resilience testing. Our approach combines risk-based advisory, regulatory understanding and practical implementation support to help organisations improve resilience, strengthen governance and support long-term operational stability.
  • We support organisations ranging from SMEs to large international groups operating in regulated and operationally critical environments. Our clients include organisations in banking, insurance, healthcare, manufacturing, industrial, technology and other sectors facing increasing operational resilience, continuity and regulatory requirements.

 

Our services

Operational resilience assessments
 

We conduct operational resilience assessments to evaluate the resilience of critical business services, operational processes, technologies and dependencies against disruptions. Our assessments help organisations identify vulnerabilities, strengthen controls and improve resilience in line with regulatory expectations and industry frameworks.

Business continuity and disaster recovery management

We support organisations in establishing, reviewing and optimising business continuity and disaster recovery frameworks. Our services include business impact analyses, recovery strategies, contingency planning and continuity governance aligned with operational resilience objectives and regulatory requirements.

Incident and crisis management

We help organisations establish structured incident and crisis management frameworks, including governance structures, escalation procedures, communication protocols and response coordination processes to improve preparedness and response capabilities during operational disruptions.

Crisis exercises and resilience simulations

We design and facilitate crisis exercises and operational resilience simulations to help organisations test preparedness, validate response procedures and improve decision-making under disruption scenarios. These exercises support coordination across management, operational and specialist teams.

Tabletop exercises (TTX) and scenario-based simulations

We conduct tabletop exercises (TTX) and scenario-based simulations tailored to operational, cyber and crisis scenarios relevant to the organisation’s risk profile. Following each exercise, we provide structured findings, lessons learned and practical recommendations to strengthen operational resilience capabilities.

Speak to our operational resilience specialists

FAQs about operational resilience and business continuity services

What is operational resilience and why is it important?

Operational resilience refers to an organisation’s ability to prevent, respond to, recover from and adapt to disruptions affecting critical business services, operations or systems. Increasing cyber threats, operational dependencies and regulatory expectations have made operational resilience a key priority for organisations operating in regulated and technology-driven environments.

What is the difference between operational resilience and business continuity?

Business continuity focuses on maintaining and restoring operations during disruptions, while operational resilience takes a broader approach by assessing how an organisation can withstand, adapt to and recover from operational, cyber, technology and third-party disruptions over time.

When do organisations typically seek operational resilience support?

Organisations typically seek operational resilience support when preparing for regulatory reviews or audits, strengthening business continuity and disaster recovery capabilities, managing third-party dependencies, responding to operational disruptions or improving crisis preparedness and governance frameworks.

Why are operational resilience assessments important?

Operational resilience assessments help organisations identify vulnerabilities, assess critical business services and dependencies, evaluate resilience capabilities and strengthen preparedness against operational disruptions, cyber incidents, technology failures and third-party risks.

How do third-party and supply-chain disruptions affect operational resilience?

Organisations increasingly rely on external providers, digital platforms and interconnected supply chains. Weaknesses in third-party governance, supplier resilience or technology dependencies can increase operational, cyber and regulatory risks, particularly in complex or regulated environments.

Which regulations and frameworks are commonly used for operational resilience?

Depending on the industry and regulatory environment, operational resilience programmes may align with FINMA expectations, ISO standards, NIST frameworks, business continuity standards and sector-specific operational risk and resilience requirements.

Which organisations typically require operational resilience and business continuity services?

Operational resilience and business continuity services are commonly used by organisations operating in regulated, technology-driven or operationally critical sectors, including financial services, insurance, healthcare, manufacturing, industrial and technology-related industries.

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+41 44 384 84 44
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