Unlocking trust: why global compliance is on the business agenda

Compliance has long been a cornerstone of good business practice. But it can still be viewed as an obligation to be met rather than a driver of value. That’s why we conducted a survey of how business leaders approach global compliance, including where they focus investment, the risks they anticipate and what they expect from ‘good compliance’.

This survey, and related study, reveal that when compliance is done well it builds investor confidence, increases client and customer trust, and shapes a positive reputation with the outside world. Far more than ticking a box, global compliance is a source of opportunity.

A clear sense of responsibility

With 890 responses from senior compliance professionals in 25 countries, the study shows the clear sense of responsibility that business leaders have towards global compliance and the return on investment they expect to see.

It also provides insight into how business leaders view compliance as getting harder to manage because of increased complexity, fast-changing legislation and the long consequences of Covid-19. To keep up with developments, leaders are planning to boost investment in technology and the skills of their teams.

Key findings

  • Good global compliance increases stakeholder trust and confidence: 58% see compliance as an opportunity to create value in the form of trust, confidence, and ultimately bolstering corporate reputation. 
  • Compliance requirements are expected to become more difficult to meet in the future: 82% are confident they are successfully meeting the requirements now and will continue to do so in the future. However, over half of them (51%) expect compliance to get harder in the next five years. Fast-changing legislation, increased complexity and Covid-19 are the top three challenges; Brexit is the lowest-ranked challenge​.
  • Leaders are investing in technology and skills to prepare for the future: 27% plan to increase financial and people resources dedicated to global compliance ‘significantly’ in the next five years.


Mazars Global Compliance Report