Digitalisation continuing to transform business in the west

It’s widely regarded that digital transformation is not just about being competitive and getting to the next level, but it’s about surviving in our fast-paced world. It’s something that affects every part of the business, from processes and customer experience to company culture. And with technology evolving continually, this is a journey that a business’ leadership team can expect to be on for the life of the organisation.

Galway businesses, on the whole, are embracing digital transformation. “We’re seeing real momentum in Galway when it comes to digitalisation, but the pace varies,” said Maurice Hickey, audit and assurance partner at Forvis Mazars in Galway. “Some sectors are moving quickly, while others are still finding their feet. What’s clear is that digital transformation is no longer optional – it’s essential for competitiveness. Businesses that embrace it are better equipped to scale, attract talent, and deliver value both nationally and internationally.”

There are no surprises in terms of what sectors leading the way in their digital transformation journeys. “Life sciences and MedTech have always been innovation-driven. Professional services are catching up fast, especially in areas like audit and compliance where automation and data analytics are making a real impact. Smaller retail and hospitality businesses often face more barriers, but the potential is there if the right infrastructure and supports are in place.”

While digital transformation might be seen as yet another challenge facing businesses – and yet another need for investment – it is essential. “There’s definitely pressure, but it’s not misplaced,” said Hickey. “The challenge is making sure that pressure is matched with support. For SMEs, digitalisation can feel overwhelming, but with the right guidance and investment, it becomes a growth enabler rather than a cost burden. Digital transformation isn’t just about buying software – it’s about aligning technology with strategy, people and processes. The right advice helps businesses avoid costly missteps and ensures they’re investing in solutions that actually move the needle. It also helps leaders understand how to support their teams through change, because transformation only works when people are empowered to use the tools effectively.”

As a partner with Forvis Mazars in Galway, Hickey works with all sizes of businesses in a range of different sectors – and is therefore well placed to see firsthand how Galway businesses are navigating today’s evolving business world.

“There’s a strong sense of optimism, but also realism. Businesses know they need to evolve, and many are doing so with real intent. What stands out in the West is the strength of the business community itself – there’s a real culture of entrepreneurial leadership, collaboration, and peer support. That’s especially important in digital transformation, where having a network to share ideas, challenges and lessons learned can make all the difference. It’s not just about technology, it’s about people leading change with purpose.

“It’s a region with a strong entrepreneurial spirit, but what’s really exciting now is how that’s being channelled through digital innovation. We’re seeing more businesses, even traditional ones, rethink how they operate, engage with customers and scale. The innovation isn’t just in the products or services anymore; it’s in the business models, the use of data, and the way technology is being embedded into everyday decision-making.”

And, of course, the experts in Forvis Mazars Galway are there to help businesses optimise their own digitalisation journey. “We work closely with businesses across the region, from start-ups to multinationals, helping them navigate transformation, manage risk, and unlock growth,” said Hickey. “Whether it’s digital strategy, audit innovation, or tax and compliance, our role is to bring clarity and confidence to complex decisions. And because we’re locally embedded but globally connected, we can offer both hands-on support and international perspective.”