Contingency protocol during e-WP system transition

This policy provides a crucial exception when users encounter verified systematic failures—such as technical errors resulting in the misrepresentation of essential details concerning the foreign worker or the authorised employer. Applicants are required to capture documentary evidence (e.g., screen capture) and submit a formal, written statement detailing the system malfunction. This documented evidence grants the competent DOE officer the discretion to authorise, strictly on a case-by-case basis, recourse to the traditional paper-based work permit application process.