Building a robust crisis management capability

In these challenging times, as high impact low probability (black swan) events become more prevalent, it is essential that robust crisis management and business continuity strategies are in place, and that organisations within the public and social sector can demonstrate how they will protect the community they serve should it be affected.

Our turbulent world

The last few years have reinforced this position with an unprecedented number of disruptive events such as the coronavirus pandemic, BREXIT, US Immigration policy, and fuel and supply chain disruptions to name a few.

These events have changed how we work, accelerating digital enablement and e-commerce and introducing new challenges and vulnerabilities. In addition, the increasing focus on environmental, social and governance (ESG) and the sustainable development goals (SDGs) have added to the scope when thinking about crisis management and continuity.

The value of a programmatic approach

The scale and impact of a crisis or major disruption may be predicated by the preparation you have undergone prior to any given event. By investing time and resources in a comprehensive Crisis Management programme you not only reduce your risk exposure and enhance the trust your stakeholders have, but you will also benefit from more effective and responsible business operations during business as usual. 

Crisis Management framework

Embedding our industry-aligned Crisis Management Framework within your organisation will move you on the journey from a reactive CM capability to a mature and proactive position.

How we can help

We believe doing crisis management and business continuity is a conscious choice, one that reduces risk across your organisation and adds value to your community. As a public or social sector organisation, we understand the need to operate responsibly and continue to deliver services during a disruptive event or period. Our approach will help you to achieve this goal rather than create a policy document with supporting shelfware.

Whether you have plans in place but lack the assurance they are fit-for-purpose or want to move your organisation beyond plans to a rounded and embedded capability to deal with disruptive events, there are a number of ways we can help:

  • Health-check of your existing crisis management system
  • Review your approach to emerging risks
  • Audit of your plans, testing, and exercising activities
  • Leadership and Senior Management briefings
  • Crisis Communications Strategy and Media Training 
  • Desktop exercising and real-time simulations, focusing on specific and relevant scenarios from Ransomware attacks through to humanitarian disasters
  • Cloud-based hybrid Crisis Control Centre (hC3) which allows decision-makers (Gold & Silver teams) to collaborate remotely in a crisis
  • ISO 22361 aligned crisis management framework development as a benchmark for good practice, or as part of a certification journey


Dan Breger

Why planning ahead is critical

You can't outrun natural disasters or unplanned disruptive events, but you can build your organisation around an ethos of mutual responsibility and resilience to weather these disruptions.

Dan Breger Associate Director - Head of Resilience

Our approach will ensure your Crisis Management capability is inculcated across your organisation and facilitates a culture of continuous improvement, leaving you with a mature and proactive CM capability.

Key Takeaways

Crisis Management capabilities
Crisis Management framework

Get in touch

We tailor public and social sector services to your organisational needs. If you would like to discuss crisis management with a member of our team, please click the button below:

Contact us today

National contact