Diamonds may not be forever
The traditional ‘pyramid’ structure of organisations – with larger numbers of graduate and more junior levels at the base, and decreasing numbers of more senior people towards the top – is under threat from any emerging ‘AI as the foundation’ orthodoxy. There may be short-term cost savings in a new diamond-shaped structure, whereby a stronger mid-level of experienced people represents the greatest proportion of the workforce, and the traditional base is handled by a smaller number of people working with AI.
But Asam points out a risk in this approach. With fewer graduates, the future of the organisation changes. Most organisational models rely on something we might call managed attrition. You hire larger numbers at the entry level, expect a significant number to leave, and you focus on retaining the right people to form the next layer of leadership as they progress.
But if the intake is smaller to begin with, attrition doesn’t self‑correct. You end up with a thin middle, fewer future leaders, and far less resilience than you expected.
This, then, is a talent issue, rather than an AI issue.
Retention as an operating model
Which brings us to the convergence of AI and talent. If it’s true that, to some extent, junior hiring will at least change shape as AI adoption becomes more established, then leaders will have to adapt their talent strategies to meet the impact of this.
In other words, if you’re hiring fewer people, you need more of them to stay. Development, progression, and experience have always been part of recruitment and retention strategies, but the ‘diamond’ model promotes them to existential necessities.
That requires different investment decisions, different leadership behaviours, and a different level of honesty about what the organisation actually needs from its people.
“AI is already changing how we work and we’re still in the first chapter of what that’s ultimately going to look like,” says Asam. “What we mustn’t do is get into the habit of blaming technology for the hard decisions that are sometimes forced on businesses by economic circumstances. That can make it harder to implement measures which will benefit the business into the future.
“What is clear, though, is that organisations are going to have to adapt more than just the technology stack Only an organisation-wide strategy for adopting AI will enable organisations to realise the benefits, in a way that doesn’t inadvertently hamper productivity further down the line.”
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