Technology advisory

Technology is now so interwoven with business operations that they are inseparable. Our Technology Advisory team support business leaders with the complex challenges they face, with specialists across areas such as digital and technology strategy, cloud, operating model optimisation and resilience.

Current market challenges

The sudden shift to remote working 18 months ago, combined with the current demand for hybrid working arrangements, has advanced the need for technology investment in almost every organisation. In many instances, this has condensed several years of digitalisation into a matter of months, requiring a complete redefining of organisational strategy, and the technology that underpins it, whilst also challenging existing assumptions around organisational resilience.

Emerging technologies such as robotic process automation and artificial intelligence are increasingly relied upon by financial services institutions to address efficiency concerns and improve the customer experience, however, this is just the tip of the iceberg. Technologies such as blockchain, virtual and augmented reality are soon to disrupt the digital customer experience and the way insurers and customers interact with one another.

Furthermore, organisations will be required to embrace technology as a key enabler of sustainable change, looking at adopting clean technologies internally and shifting the focus back to “green IT” for the first time in a decade. This will also force a more strategic shift, raising questions as to how technology will transform the current business operating and service delivery models.

How we can help

We have specialists across a broad range of technology advisory services, including but not limited to:

  • Digital transformation
  • Technology, digital, and cloud strategy creation
  • IT restructuring and practice optimisation
  • Technology governance
  • IT effectiveness and capability assessments

Our UK Technology and Digital Advisory practice is further supported by a global team of specialists as part of our globally integrated firm. We recognise that your time is limited and that you want your advisor to make pragmatic recommendations, often being required to translate technical initiatives devised by your IT function into strategic business activities. Our team has a lot of experience collaborating with both leadership and operational teams in order to meet your requirements.

Case study

We were instructed to undertake an effectiveness assessment of the whole IT function for a rapidly growing financial services organisation, with analysis across the following areas:

  • Strategy
  • People
  • Governance and compliance
  • Operational management (e.g. service desk, change management)
  • Resilience
  • Cyber security
  • Data
  • Change (e.g. programme management, software development)

Our assessment identified a number of improvement opportunities and we worked with our client to articulate the benefits these would bring, the resource implications and expected time frames to the executive team. This included areas such as changing the structure of IT, introducing additional capabilities, and formalising key process areas.

The report included an executive summary for the attention of the leadership team, along with our detailed findings that included sufficient technical detail for the IT team to be able to act. As a result of this initial assessment, we have been instructed to undertake a follow-up assessment to measure the organisation's progress.

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